Shipping Q&A

I need a copy of my invoice for my order. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.
Mon, 25 Jan, 2021 at 4:22 PM
Special Shipping Refunds
If I paid for special shipping and it does not arrive on time, can I get a refund? If you purchase a shipping option of FedEx or UPS and the package is ...
Wed, 27 Jan, 2021 at 1:36 PM
See us at a Convention?
Most conventions are all hands on deck for us so we normally are not shipping during a convention. We do have some limited shipping abilities during a conve...
Thu, 18 Feb, 2021 at 11:49 AM
Wrong Address?
What if I put the incorrect address into my information? Send us an email at with the order number and the address you would like ...
Wed, 27 Jan, 2021 at 2:45 PM
Why have I not Received my Hex Chests, Dice Towers, and Mini Spell Books yet?
I received my shipment or an email and my Hex Chest, Dice Tower, or Mini Spell book was not included, why? All Elderwood products are shipped separately...
Thu, 18 Feb, 2021 at 11:50 AM
Candle Orders
Why is it taking longer for my candles to be sent out? Candles are hand made and shipped out from a separate warehouse; therefore, any candle that has b...
Wed, 27 Jan, 2021 at 4:18 PM