Your order

Folder for adding Your order articles

Tracking your order
If you have placed on order and you want to check its status, you can view this from Saul’s account. Step 1 - Go to my orders. Step 2 - Click on the order...
Mon, 25 Jan, 2021 at 12:42 PM
Missing Items?
If you are missing items, please email and include a picture of your packing receipt, your order number, and the item name that you ar...
Mon, 25 Jan, 2021 at 4:28 PM
Sending an order as a gift to someone else? Easy, just put in their shipping information, but keep your email and phone number the same so if there is an is...
Mon, 25 Jan, 2021 at 4:37 PM
Damaged Items?
If any of your items arrive to your home damaged, send us an email at with a picture of the damaged good and your order number. 
Mon, 25 Jan, 2021 at 4:29 PM
30 Days from the date of purchase. All items must be returned brand new in unused condition with all original packaging. Any return that does not include pa...
Wed, 27 Jan, 2021 at 1:42 PM
Return Refunds
How long does it take to process refunds? We will process your return within 2 business days of receiving them not including the day received or any wee...
Wed, 27 Jan, 2021 at 2:33 PM
Canceling Orders
If we haven't already shipped please simply email us at with your order number and we will do our best to cancel your order before...
Wed, 27 Jan, 2021 at 2:40 PM
Why have I not Received my Hex Chests, Dice Towers, and Mini Spell Books yet?
I received my shipment or an email and my Hex Chest, Dice Tower, or Mini Spell book was not included, why? All Elderwood products are shipped separately...
Thu, 18 Feb, 2021 at 11:50 AM
Product Issue Bought From a Retailer
If you bought your product from a Friendly Local Game Store that stocks our products and have an issue with your product that you would like to get replaced...
Thu, 30 Sep, 2021 at 11:32 AM
Candle Orders
Why is it taking longer for my candles to be sent out? Candles are hand made and shipped out from a separate warehouse; therefore, any candle that has b...
Wed, 27 Jan, 2021 at 4:18 PM