Canceling Orders

We understand that circumstances may change, and you may need to cancel your order. Here's what you need to know about cancelling orders:

1. Cancellation Policy:

• Orders can typically be cancelled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled.

2. How to Cancel an Order:

• To cancel your order, please email us at info@norsefoundry.com or submit a ticket.
• Provide your order number.
• Our team will check the status of your order. If it has not yet been processed for shipment, we will cancel it for you and initiate a refund.

3. Refund Process:

• Refunds for cancelled orders will be processed back to the original payment method used during checkout.
• Please allow 1 - 2 business days for the refund to appear in your account, depending on your bank or credit card issuer's processing times.

Important Notes:

• Once an order has been processed and shipped, it cannot be cancelled. In such cases, you may initiate a return following our Returns and Refunds policy.
• If you have any questions or need further assistance with cancelling your order, please don't hesitate to contact us at info@norsefoundry.com.