If I paid for special shipping and it does not arrive on time, can I get a refund?

If you purchase a shipping option of FedEx or UPS and the package is delayed past the delivery time from that service YES you can get a full refund for the shipping costs. Please email us at info@norsefoundry.com and we will process it with the carrier and give you the refund within 2 business days once it is processed. Please note that we will file the paperwork for the guarantee and provide the refund when the carrier provides it. We normally do not have any issues with these refunds but cannot offer a refund if the carrier declines it for one of their policies (e.g. Natural Disaster, Wrath of God, etc.).