Product Issue Bought From a Retailer

If you purchased your product from a Friendly Local Game Store that carries our products and encounter an issue that requires replacement, we're here to assist you directly. Simply email us at info@norsefoundry.com or submit a ticket with a copy of your receipt from the retailer and a description of the issue you're experiencing. Including photos of any damage or defects helps us accurately address your needs.

Please note, that we are unable to provide support for purchases without a receipt or if the receipt is more than 30 days old from an authorized third-party reseller of Norse Foundry. Additionally, we regret that we cannot assist with products resold by unauthorized sellers or those not purchased directly from us or an authorized distributor.